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Credit Card Complaints Against Barclays

Consumer Financial Protection Bureau (CFPB) has received 703 credit card complaints against Barclays since June 1, 2012. The following table lists the most recently complaints, sorted by the dates complaints were submitted.

Bank: Barclays
IssueViaDate Received by CFPBDate Sent to Bank
RewardsWeb8/12/20168/12/2016
Credit determinationWeb3/21/20153/21/2015
BankruptcyWeb3/21/20153/21/2015
Other feeWeb10/8/201610/8/2016
OtherWeb4/6/20154/6/2015
Advertising and marketingWeb11/20/201511/20/2015
Closing/Cancelling accountWeb12/16/201512/16/2015
OtherWeb7/9/20157/14/2015
Billing disputesWeb8/14/20158/14/2015
Billing disputesWeb1/7/20161/7/2016
Late feeWeb10/4/201610/7/2016
Advertising and marketingWeb3/20/20153/20/2015
Communication tacticsWeb3/25/20153/25/2015
Identity theft / Fraud / EmbezzlementWeb10/11/201610/11/2016
Identity theft / Fraud / EmbezzlementWeb3/30/20153/30/2015
Other transaction issuesWeb3/30/20153/30/2015
Billing disputesWeb10/12/201610/17/2016
Closing/Cancelling accountWeb8/16/20168/16/2016
Billing statementWeb8/18/20168/18/2016
Identity theft / Fraud / EmbezzlementWeb8/4/20158/4/2015
Credit determinationWeb7/22/20157/22/2015
RewardsWeb1/24/20161/24/2016
Credit line increase/decreaseWeb10/9/201610/20/2016
Account opening, closing, or managementWeb10/18/201610/21/2016
Closing/Cancelling accountWeb10/23/201610/23/2016
Cont'd attempts collect debt not owedWeb11/4/201511/4/2015
Advertising and marketingWeb4/7/20154/7/2015
Delinquent accountWeb5/21/20155/21/2015
Billing disputesWeb10/9/201610/13/2016
Closing/Cancelling accountWeb4/11/20164/11/2016

The most common credit card complaints against Barclays are Billing disputes, Identity theft / Fraud / Embezzlement, Closing/Cancelling account, Rewards, Other, Customer service / Customer relations, APR or interest rate, Advertising and marketing, Billing statement, Credit line increase/decrease, Late fee, Balance transfer, Credit determination, Transaction issue, Account opening, closing, or management, Cont'd attempts collect debt not owed, Delinquent account, Other fee, Unsolicited issuance of credit card, Credit card protection / Debt protection, Payoff process, Communication tactics, Disclosure verification of debt, Taking/threatening an illegal action, Arbitration, Convenience checks, Incorrect information on credit report, False statements or representation, Improper contact or sharing of info, Forbearance / Workout plans, Cash advance fee, Making/receiving payments, sending money, Application processing delay, Bankruptcy, Other transaction issues, Managing the loan or lease, Privacy, Balance transfer fee, Improper use of my credit report, Shopping for a loan or lease, Deposits and withdrawals, Using a debit or ATM card, Sale of account, Credit monitoring or identity protection, Overlimit fee, Problems when you are unable to pay, Problems caused by my funds being low, Fraud or scam.

CFPB will first investigate the complaints before forwarding it to Barclays. The ageny will not disclose the complaint unless Barclays confirms that it has in fact done business with the consumer. Barclays will be given 15 days to provide a substantive response to each consumer complaint, and are expected to resolve and close all but the most complicated complaints within 60 days.

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