Credit Card Complaints Against Barclays
Consumer Financial Protection Bureau (CFPB) has received 581 credit card complaints against Barclays since June 1, 2012. The following table lists the most recently complaints, sorted by the dates complaints were submitted.
The most common credit card complaints against Barclays are APR or interest rate, Billing disputes, Closing/Cancelling account, Identity theft / Fraud / Embezzlement, Credit reporting, Other, Rewards, Advertising and marketing, Customer service / Customer relations, Other fee, Credit determination, Payoff process, Credit line increase/decrease, Billing statement, Transaction issue, Unsolicited issuance of credit card, Credit card protection / Debt protection, Collection debt dispute, Collection practices, Late fee, Balance transfer, Privacy, Balance transfer fee, Forbearance / Workout plans, Sale of account, Arbitration, Cash advance fee, Application processing delay, Bankruptcy, Convenience checks.
CFPB will first investigate the complaints before forwarding it to Barclays. The ageny will not disclose the complaint unless Barclays confirms that it has in fact done business with the consumer. Barclays will be given 15 days to provide a substantive response to each consumer complaint, and are expected to resolve and close all but the most complicated complaints within 60 days.