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Credit Card Complaints Against Barclays

Consumer Financial Protection Bureau (CFPB) has received 581 credit card complaints against Barclays since June 1, 2012. The following table lists the most recently complaints, sorted by the dates complaints were submitted.

Bank: Barclays
IssueViaDate Received by CFPBDate Sent to Bank
Credit reportingPhone2/1/20133/5/2013
Advertising and marketingWeb3/1/20133/1/2013
Customer service / Customer relationsReferral3/4/20133/4/2013
Balance transferWeb3/5/20133/5/2013
Balance transferReferral3/8/20133/12/2013
OtherWeb3/9/20133/9/2013
Credit reportingPhone3/11/20133/11/2013
Billing disputesReferral3/15/20133/15/2013
Identity theft / Fraud / EmbezzlementPostal mail3/20/20133/20/2013
Billing disputesReferral1/11/20131/14/2013
Unsolicited issuance of credit cardWeb1/14/20131/16/2013
Identity theft / Fraud / EmbezzlementFax1/23/20131/28/2013
Identity theft / Fraud / EmbezzlementWeb1/25/20131/28/2013
Billing disputesWeb1/28/20131/29/2013
RewardsWeb1/31/20132/4/2013
Collection practicesWeb1/31/20131/31/2013
Unsolicited issuance of credit cardWeb2/4/20132/5/2013
OtherPhone2/5/20132/6/2013
Billing disputesWeb2/5/20132/5/2013
Billing disputesWeb2/5/20132/5/2013
OtherReferral2/5/20132/5/2013
Closing/Cancelling accountWeb2/6/20132/6/2013
Credit reportingReferral2/7/20132/11/2013
Identity theft / Fraud / EmbezzlementPostal mail2/8/20132/10/2013
Advertising and marketingWeb2/11/20132/11/2013
Billing disputesWeb2/11/20132/11/2013
Identity theft / Fraud / EmbezzlementReferral2/11/20132/12/2013
Collection debt disputePostal mail2/12/20132/13/2013
Collection debt disputeWeb2/12/20132/12/2013
Billing disputesPostal mail2/12/20132/12/2013

The most common credit card complaints against Barclays are APR or interest rate, Billing disputes, Closing/Cancelling account, Identity theft / Fraud / Embezzlement, Credit reporting, Other, Rewards, Advertising and marketing, Customer service / Customer relations, Other fee, Credit determination, Payoff process, Credit line increase/decrease, Billing statement, Transaction issue, Unsolicited issuance of credit card, Credit card protection / Debt protection, Collection debt dispute, Collection practices, Late fee, Balance transfer, Privacy, Balance transfer fee, Forbearance / Workout plans, Sale of account, Arbitration, Cash advance fee, Application processing delay, Bankruptcy, Convenience checks.

CFPB will first investigate the complaints before forwarding it to Barclays. The ageny will not disclose the complaint unless Barclays confirms that it has in fact done business with the consumer. Barclays will be given 15 days to provide a substantive response to each consumer complaint, and are expected to resolve and close all but the most complicated complaints within 60 days.

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