Bank: Capital One
Complaint:Collection practices


Credit Card Complaint Details:
Product:Credit card
Complained Bank:Capital One
Complaint Issue:Collection practices
Consumer Location:Mc Lean, VA 22102
Complaint Submitted Visa:Postal mail
Date Received by CFPB:Wednesday, November 21, 2012
Date Sent to Company:Monday, November 26, 2012
Bank Response:Closed with explanation
Was the bank response timely?Yes
Did the consumer file further dispute?
Complaint ID:195672


The consumer from Mc Lean, VA 22102 filed a credit card complaint to the Consumer Financial Protection Bureau (CFPB) via Postal mail against Capital One on Wednesday, November 21, 2012. The complaint was about Collection practices.

Consumer Response specialists at CFPB reviewed the Collection practices complaint for completeness, jurisdiction, and non-duplication. They determined that this complaint met the criteria and forwarded it to Capital One on Monday, November 26, 2012.

Capital One was given 15 days to provide a substantive response to the consumer complaint, and were expected to resolve and close all but the most complicated complaints within 60 days.

Capital One responded to the complaint in a timely manner. The complaint was Closed with explanation. The consumer has not filed a dispute.

The complaint ID at the Consumer Financial Protection Bureau (CFPB) database is 195672. Please check other complaints against Capital One or complaints on Collection practices.

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